FCM Launches Platform in China

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FCM expects its first pilot customers to start using the platform in July. Click to enlarge.


(22 Jun 2021)
FCM has launched a brand new proprietary expertise platform
in China.

FCM’s international platform has been enhanced with
localised options and content material developed particularly for the
Chinese language market and the wants of Chinese language travellers.

The corporate expects its first pilot clients to start out
utilizing the platform in July.

With the native
experience and assets, FCM is working intently with well-liked
Chinese language enterprise journey distributors, and can be capable of provide content material
add-ons, integration or extensions to clients past what’s
presently accessible within the company journey house.


This contains
content material from airways (particularly non-GDS and low-cost carriers),
accommodations and on-line automotive reserving, to all prevailing HR and expense
administration programs in China.

Calvin Xie, Normal Supervisor
of FCM Journey China, stated, “Put up-pandemic, now we have seen an
enhance in necessities from MNCs and Chinese language nationwide corporations
to realize flexibility of their journey programmes. By means of joint
efforts with these native gamers, we are going to proceed to construct our
imaginative and prescient in making FCM a one-stop store for patrons, with the intention
of equipping them with instruments they should handle a journey
programme effectively via one easy, highly effective and efficient
expertise. On the identical time, we are going to proceed to have interaction actively
with our long-term journey companions like TravelSky, Concur, Cloud
Helios and Airplus who’re vital to our Chinese language clients.”

The platform gives seamless
crossover between units, air and rail comparability choices, and
self-service capabilities that embrace rebooking or modifications in
itinerary.

Journey managers may even have entry to a slew of options
together with larger journey coverage management, complete approval
processes and heightened threat and security controls.

As well as,
travellers could have help accessible
by way of reside chat with an agent or by way of FCM’s cellular chatbot Sam which
has developed right into a digital assistant throughout all the platform.

Calvin added: “China stays a essential marketplace for FCM Journey
globally and now we have chosen to launch FCM Platform in China as we
imagine this new platform will profit MNCs, nationwide corporations
and enterprise travellers considerably on this market. On the
second, there’s a comparatively low share of corporations in China
who makes use of a TMC to handle their journey programme. This can be a clear
sign that managed journey nonetheless has far-reaching alternatives in
China. FCM’s new platform will likely be invaluable in enabling present
in addition to new clients to be extremely agile within the ever-evolving
journey panorama post-covid, in addition to help them via their
firm enlargement plans.”

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