DHL Expands and Upgrades myDHLi Digital Platform

DHL Global Forwarding - Freight, the international freight specialist division of Deutsche Post DHL Group, has upgraded myDHLi with new features and greater functionality. Click to enlarge.

(12 Might 2021)
DHL World Forwarding – Freight, the worldwide
freight specialist division of Deutsche Publish DHL Group, has
upgraded myDHLi with new options and higher performance.

The digital platform has been expanded from eight
nations at launch one yr agi, to 62 at the moment, with on-line bookings and gross sales rising in Q1 2021
by +56% y-o-y.

myDHLi additionally now includes a “save and edit” choice
and new providers akin to myDHLi Reviews to extend cargo

As well as, for the primary time, the platform is
obtainable for highway freight clients, with the roll-out beginning
in Turkey.

“For us, myDHLi interprets digitalization into
customer-centricity. That is why we put an unlimited quantity of labor
within the roll-out. Prospects can simply e book shipments by means of the
platform that follows fashionable design ideas whereas having full
management over the quotes by means of 360-degree visibility. By the tip
of 2020 we had 1,000 clients on the platform. Now, simply 4
months later, we’ve reached a brand new excessive with 3,000 clients
unfold throughout 62 nations utilizing myDHLi as of at the moment,” stated Tim
Scharwath, CEO World Forwarding, Freight. “In mild of this
profitable launch to market, we’ll proceed to develop the
platform by including extra languages over time.”

All enhancements to the platform observe outlined
guiding ideas for the additional growth of myDHLi. This
contains 360-degree visibility of shipments from start-to-finish,
irrespective of which stage the cargo is at, a multi-channel
method, so that every one data is obtainable mixed in a single
place, no matter which channel a buyer makes use of, and a
signaling motion course of, in order that clients can all the time see the place
to focus their consideration. What’s extra, built-in in style social
media options like Comply with + Share simplify communications alongside
the availability chain by enabling clients to alternate data
with their very own purchasers, colleagues, and suppliers.

“On the coronary heart of myDHLi are the wants and
expertise of our clients,” stated Uwe Brinks, CEO DHL Freight.
“In mild of demand and suggestions of the myDHLi customers, we’ve
determined to make myDHLi additionally obtainable to our highway freight
clients, to allow them to profit from the myDHLi options and
providers already obtainable to our air and ocean freight

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