Air Canada Revises Refund and Future Journey Insurance policies

Air Canada Boeing 787-8 reg: C-GHQY. Picture by Steven Howard of Click to enlarge.

(14 Apr 2021)
Air Canada has introduced that eligible prospects who
bought a non-refundable ticket for journey on or after 1
February 2020 however didn’t fly, can now receive a refund from the
service by submitting a request on-line or with their journey agent.

The revised COVID19 refund coverage covers tickets
and Air Canada Holidays packages bought on or after 1 February
2020 and earlier than 13 April 2021
for flights cancelled both by the airline or by the client for
any motive. Prospects can request a refund to their authentic type
of fee by way of Air Canada’s web site
till 12 June 2021.

Prospects who booked via a journey company should
contact their agent immediately. In help of its journey company
companions, Air Canada has additionally confirmed that it’s going to not recall
company gross sales commissions on refunded tickets that they course of.

“Air Canada can be providing refunds to all
eligible prospects whether or not they cancelled their ticket or if their
flight was cancelled by the airline,” mentioned Lucie Guillemette, Government Vice-President and Chief Industrial Officer
at Air Canada. “Prospects can now submit refund requests on-line or
via their journey agent and we’re dedicated to processing
refunds as quick as attainable.”

The airline has additionally introduced a brand new coverage for
tickets bought on or after 13 April
2021. For such tickets, Air Canada will present prospects an choice for a refund to
the unique type of fee in situations the place Air Canada cancels
their flight or reschedules the departure time by greater than three
hours, regardless of the explanation.

Prospects will proceed to have the
choice of accepting a completely transferrable Air Canada Journey
Voucher (ACTV) with no expiry date or changing the worth of
their ticket to Aeroplan factors with a 65% bonus.

Prospects who
have already accepted an ACTV or Aeroplan factors can have the
choice to trade these for a refund to the unique type of
fee, together with for the unused portion of any ACTV issued or in
instances the place a partial refund was offered.

For purchasers who make voluntary modifications, regular
fare guidelines will apply.

Air Canada has additionally prolonged its current
goodwill coverage in order that prospects could make a one-time change
with no price for all new or current bookings made via 31 Might 2021 for authentic journey till
31 Might 2022.

“This new coverage will present
extra certainty and adaptability, so prospects can ebook their future
journey with larger confidence and we look ahead to welcoming
you again on board,” added Guillemette.

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